Jigsawxyz won a contract to deliver an employee onboarding product after a successful discovery phase by McKinsey.
I took the reigns from 3 designers having to quickly learn about the product and the problems it was trying to solve.
I knew from my previous roles that hiring is expensive and difficult, but what I knew less about was just how important a good onboarding can be in retaining those new hires both in the short and long term.
Discovery was led by myself and included the Product Owner, Lead Engineer, and Lead Researcher.
The two researchers worked a sprint ahead of design which in turn was a sprint ahead of delivery. Being Agile and on a greenfield product, we often had to be flexible with our ways of working to ensure we continued to deliver the most important next thing.
When I was instated as the Product Manager we adopted a dual-track agile process to increase our agility, which led to our best through-put (most story points complete, highest % of stories in sprint complete) and quality (least bugs) at a time when the project was under stress.
I'm not normally a proponent of white labelling. But between Capita's harsh cyan pallet and the need for the user to familiarise themselves with their employers brand meant it was of genuine value to the user. I designed a UI that was simple to rebrand, avoiding common issues such as accessibility and clashes of the UI colours and the brand colours.
TYIT Ltd provides a full-stack UX consultancy that designs accessible digital services. We've helped complex organisations like BEIS and DfE achieve digital transformation by running Lean and Agile discovery processes.