An election manifesto pledge was made to introduce an apprenticeship levy onto all large organisations. The money generated was promised back in the form of state aid that could be spent solely on the provision of apprenticeship training. I was tasked with creating the key user journeys to realise the pledge made.
Broadly speaking the product journey was as follows:
As well as 4 shared researchers our team benefited from 1 dedicated researcher to collaborate with and get answers to a very specific hypothesis.
We were able to turn around a hypothesis in as little as one week. Rolling interview sessions meant we could user test in a Kanban fashion.
I introduced a Kanban board that was a sprint ahead of the delivery scrum to allow research to feed into the design before being caught up in the need to deliver the final solution.
TYIT Ltd provides a full-stack UX consultancy that designs accessible digital services. We've helped complex organisations like BEIS and DfE achieve digital transformation by running Lean and Agile discovery processes.